SERVICE LEVEL AGREEMENT
Reliability you can count on.
Clear uptime targets, independent monitoring and fast response when something goes wrong.
Services covered
signature.badex.app
Badex Signature — email signatures for Microsoft 365
Monthly uptime target
99.9%
invoice.badex.app
Badex Invoice — invoice management
Monthly uptime target
99.5%
SLA tiers
| Tier | Uptime target | Max monthly downtime | Response time | Credit on miss |
|---|---|---|---|---|
| Standard | 99.9% | 43m 12s | 24 hours | 10% of the monthly fee |
| Critical incident | — | Detected automatically, typically within minutes | 1 hour (target) | Case by case, based on impact |
Planned maintenance is announced in advance and is not counted as downtime.
How we measure uptime
- Independent uptime monitoring of every public service, with an HTTP check every 60 seconds and confirmation before an outage is recorded.
- Server and application monitoring: server metrics, logs and security events are collected centrally and raise prioritised alerts.
- Cloudflare analytics as an additional, independent view of availability and origin response codes.
Incident history
Medium 2026-03-15
Resolved: SMTP delivery delays (~30 min)
IPv6 routing issue on outbound email. Mitigated by preferring IPv4 for outbound connections. Affected services: outbound email notifications. Customer impact: minimal (the queue absorbed the delay).
Root cause: Intermittent IPv6 outbound routing at the hosting provider. Fix: IPv4 preference applied to all servers preventively.